Effective Date: October 29, 2026

Advocate Auto Body (“Advocate,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.advocateautobody.com/, contact us, or submit an online estimate or appointment request.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact information: Your name, email address, telephone number, and other contact details you provide.

Vehicle information: Your vehicle’s year, make, model, vehicle identification number (VIN), and other information you provide about your vehicle.

Repair and insurance information: Information about vehicle damage, requested services, insurance providers, claims, appointment preferences, and repair needs.

Photographs and attachments: Images of vehicle damage and other files you choose to upload through our website.

Communications: Information you provide through contact forms, email, telephone calls, or other communications with our team.

Website and device information: Depending on the website features and technologies in use, information such as IP address, browser type, device information, pages visited, referring websites, and interactions with our website may be collected automatically.

Please avoid submitting sensitive personal information that is not necessary for your inquiry.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions and customer inquiries.

• Contact you about estimate requests and appointment scheduling.

• Review vehicle damage and determine the appropriate next steps for an in-person inspection or repair estimate.

• Coordinate collision repair services and communicate about repairs.

• Assist with insurance-related communications and repair coordination when appropriate.

• Arrange related services, such as towing or rental vehicle assistance, when requested.

• Operate, maintain, troubleshoot, and improve our website.

• Understand website usage and evaluate advertising effectiveness where applicable.

• Protect our business, customers, website, and systems against fraud, misuse, and security issues.

• Comply with applicable laws and legal obligations.

We use information for purposes reasonably related to the reason it was provided and as otherwise permitted by law.

3. How We Share Information

We may disclose information in the following circumstances:

Service providers: We may share information with companies that help operate our website, manage communications, provide technology services, or support our business operations.

Repair and insurance coordination: When appropriate and authorized, we may share relevant information with insurance companies, claims representatives, towing providers, rental vehicle providers, or other parties involved in coordinating your requested services.

Legal and safety requirements: We may disclose information when reasonably necessary to comply with law, respond to valid legal process, protect our rights, or address fraud, security, or safety concerns.

Business transactions: Information may be transferred as part of a merger, sale, reorganization, or transfer of business assets, subject to applicable law.

We do not disclose personal information indiscriminately. Any sharing is subject to applicable legal requirements and the circumstances of the interaction.

4. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, and measure advertising performance.

Depending on the tools enabled on our website, these technologies may be provided by Wix or third-party analytics and advertising providers.

You may be able to manage cookies through your browser settings and, where available, through website privacy controls. Disabling certain cookies may affect some website features.

The information collected and the choices available to you depend on the technologies actually enabled on our website.

5. Third-Party Websites and Services

Our website may contain links to third-party websites or services. If you follow those links, the third party’s privacy policy and practices will apply to your interaction with its website or service.

We are not responsible for the privacy practices or content of websites we do not operate.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, coordinating repairs, maintaining business records, resolving disputes, and meeting legal or contractual obligations.

Retention periods depend on the nature of the information and the reason it was collected.

7. Information Security

We use reasonable measures designed to protect information maintained by our business. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please avoid sending payment card information, account passwords, or other highly sensitive information through general website contact forms.

8. Your Privacy Choices and Rights

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including requesting access, correction, or deletion.

To ask a privacy-related question or submit a request, contact us using the details in the Contact Us section below. We may need to verify your identity and confirm that we can fulfill your request under applicable law.

You may also choose not to provide optional information through our website. However, we may be unable to respond to an estimate request or provide a requested service without certain information.

9. Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 for purposes requiring parental consent under applicable law. If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the situation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, technology, or legal requirements.

When we make changes, we will post the updated policy on this page and revise the effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Advocate Auto Body
4840 Highway 100
Lyles, TN 37098
Phone: 931-670-7500
Email: info@advocateautobody.com
Website: https://www.advocateautobody.com/